Terms of Service

Using Staffen

Staffen is a software platform for home care agencies, caregivers, and families seeking care. By using the platform — whether you are an agency owner, a job applicant, a family member, or just browsing — you agree to use it honestly and lawfully. That means providing accurate information about yourself and your business, not misrepresenting your credentials or licensure, not harassing other users, and not using the platform for any illegal or fraudulent purpose.

Staffen reserves the right to suspend or remove access for anyone who violates these terms or whose conduct, in Staffen's judgment, undermines the integrity of the platform or the trust families place in it.

What "Verified" means — and what it doesn't

Some agencies in the Staffen Directory display a "Verified" badge. Here is exactly what that badge means, and exactly what it does not.

What it means:

• The agency has an active state home care license, confirmed by Staffen against public state licensing records at the time of verification.
• Staffen has checked that the license number the agency provided matches what the relevant state licensing authority has on file.

What it does NOT mean:

• It is not a caregiver background check. Staffen does not screen, vet, or verify the individual caregivers an agency employs.
• It is not a guarantee of care quality, safety, or suitability for any particular family's needs.
• It is not an endorsement, recommendation, or warranty of the agency by Staffen.
• It is not a substitute for your own due diligence. Families should always conduct their own research, ask questions, check references, and verify licensure directly with their state before engaging any agency.

A license can lapse, be suspended, or be revoked after verification. Staffen makes a good-faith effort to keep verification current, but the status shown on the platform reflects a point-in-time check and may not capture changes that have occurred since. If you believe an agency's license is no longer valid, please contact us.

Agency responsibilities

Agencies are solely responsible for the accuracy of all information they submit to Staffen — including their business name, contact details, service areas, license numbers, specializations, and job postings. Agencies must keep their information current and accurate, and must promptly update or remove anything that is no longer true.

Agencies are responsible for maintaining their own valid state licensure at all times. Listing a service area on Staffen implies the agency is licensed to serve that area. If an agency's license lapses, is suspended, or is revoked, the agency must notify Staffen and Staffen may remove or relabel the affected listings.

Agencies are responsible for complying with all applicable laws and regulations in the jurisdictions where they operate, including employment law, licensing requirements, and any obligations related to caregiver screening and background checks under state or federal law.

Job postings and applications

Staffen facilitates the posting of open caregiver positions and the submission of job applications. Staffen hosts the job listing and application page, and forwards application details to the agency.

The employment relationship — if one is formed — is solely between the agency and the caregiver. Staffen is not a party to that relationship. Staffen is not an employer, a recruiter of record, a staffing agency, or an agent of either the agency or the applicant. Staffen does not make hiring decisions, does not guarantee that any application will result in an interview or job offer, and does not guarantee that any posted position will be filled.

Agencies are responsible for their own hiring decisions, candidate screening, background checks, and compliance with employment law. Applicants are responsible for the accuracy of the information they provide in their applications.

Disclaimer of liability

Staffen is provided "as is" and "as available." Staffen does not warrant that the platform will be uninterrupted, error-free, or that any agency, caregiver, or family will find what they are looking for. Staffen does not verify, endorse, or guarantee the quality, safety, legality, or accuracy of any agency's services, any caregiver's qualifications, or any information submitted by users.

To the fullest extent permitted by law, Staffen and its team are not liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the platform — including, without limitation, any harm arising from an engagement between a family and an agency, an agency and a caregiver, or any reliance on information displayed on the platform. You use Staffen at your own risk.

Staffen is an early-stage platform. Some features may be incomplete, and the directory does not yet have many verified listings. We are building carefully and growing over time.

Changes to these terms

Staffen may update these terms as the platform evolves. When we make material changes, we will do our best to make them visible on this page. Your continued use of the platform after changes are posted constitutes acceptance of the updated terms.

Questions

If you have questions about these terms, the meaning of verification, or anything else about how Staffen works, you can reach us through our contact page.